Returns & Exchanges

Our Commitment to Customer Satisfaction

At Light Bulbs Sales, we are committed to providing high-quality lighting solutions for homeowners, business operators, contractors, and lighting professionals worldwide. We stand behind our products and want to ensure complete satisfaction with every purchase.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This gives you adequate time to inspect and test your lighting products.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

• In original packaging with all included materials
• Unused and in the same condition as received
• Accompanied by the original receipt or proof of purchase
• Free from any damage, scratches, or signs of installation

Step-by-Step Return Process

1. Submit Return Request: Email us at [email protected] with your order number and reason for return
2. Receive Authorization: We will respond within 24-48 hours with a Return Merchandise Authorization (RMA) number
3. Package Your Items: Securely pack the items in their original packaging with the RMA number clearly visible
4. Ship Your Return: Send the package to our warehouse address (provided with your RMA authorization)
5. Processing: Allow 3-5 business days for processing once we receive your return

Refund Information

Refund Processing Time: 5-7 business days after we receive and inspect your return

Refund Method: Refunds will be issued to your original payment method:

• Visa, MasterCard, JCB: 5-7 business days (depending on your bank)
• PayPal: 3-5 business days

Note: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Exchange Process

For exchanges to a different product:

1. Follow the same return process outlined above
2. Clearly state the product you wish to exchange for in your return request
3. We will process the exchange once we receive your returned item
4. You will be responsible for any price difference and additional shipping costs

Dear Light Bulbs Sales Customer Service,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Order Date]
Product(s) to Return: [Product Name and Model]
Reason for Return/Exchange: [Please provide specific details]

I have reviewed the return policy and confirm that the items are in original condition with packaging.

Please provide instructions for returning the item(s) and any additional information needed.

Thank you,

[Your Full Name]
[Your Email Address]
[Your Phone Number - Optional]
            

International Returns

As we serve customers globally (excluding select remote areas in Asia), please note:

• International return shipping costs are the customer’s responsibility
• Customs documentation may be required for returns
• Processing times may be slightly longer for international returns
• We recommend using trackable shipping methods (DHL, FedEx) for returns