Privacy Policy

Last Updated: January 2025

At Light Bulbs Sales, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lightbulbshops.com and make purchases from our global customer base.

1. Information We Collect

We collect several types of information to provide and improve our services to homeowners, business operators, contractors, and lighting professionals:

Personal Information

• Contact details (name, email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through PCI-compliant systems)
• Business information for commercial customers

Technical Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on site
• Referring website information

Commercial Information

• Purchase history and preferences
• Product interests (BR series, MR series, PAR series, etc.)
• Customer service interactions

2. How We Use Your Information

We use your information to provide reliable lighting solutions and exceptional service:

• Process orders and payments securely
• Arrange shipping via DHL, FedEx, or EMS
• Provide customer support for lighting specialists
• Send order confirmations and updates
• Improve our product offerings and website experience
• Prevent fraud and ensure transaction security
• Comply with legal obligations

3. Data Sharing and Disclosure

We value your trust and only share your information when necessary:

Service Providers

• Payment processors (Visa, MasterCard, JCB, PayPal)
• Shipping carriers (DHL, FedEx, EMS)
• IT and infrastructure providers

Legal Requirements

We may disclose information when required by law or to protect our rights and safety.

Business Transfers

In the event of a merger or acquisition, customer information may be transferred to the new owners.

4. Data Storage and Security

We implement robust security measures to protect your data:

• Advanced Encryption: SSL encryption for all data transmissions
• PCI Compliance: Payment processing meets industry security standards
• Limited Data Retention: We only store necessary payment information
• Secure Servers: Protected infrastructure with regular monitoring
• Fraud Prevention: Continuous monitoring for unauthorized activity

5. International Data Transfers

As a global company serving customers worldwide (excluding select remote areas in Asia), your data may be processed in different jurisdictions. We ensure adequate protection through standard contractual clauses and compliance with international data protection standards.

6. Your Rights and Choices

You have control over your personal information:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request removal of your data where permissible
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a readable format

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

Essential Cookies

• Session management and shopping cart functionality
• Payment processing security
• User authentication

Analytical Cookies

• Website traffic analysis
• Product page performance
• User behavior patterns

Marketing Cookies

• Personalized product recommendations
• Retargeting campaigns (with user consent)
• Advertising effectiveness measurement

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect website functionality.

8. Children’s Privacy

Our website and services are not directed to children under 16. We do not knowingly collect personal information from children.

9. Data Retention

We retain personal information only as long as necessary for business purposes, legal compliance, and dispute resolution. Payment information is retained only as required by financial regulations.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or direct notification.

11. Contact Information

12. Legal Compliance

This Privacy Policy complies with major privacy regulations including GDPR, CCPA, and other applicable data protection laws. We are committed to maintaining the highest standards of data protection for our global customer base.