FAQ

We cater to a diverse range of customers including homeowners, business operators, contractors, and lighting professionals. Our clients range from individuals undertaking residential projects to businesses upgrading their commercial lighting systems.

Based in Charlotte, North Carolina, we combine global reach with local care. Our lighting specialists bring expertise in various lighting solutions while maintaining the personal attention of a local specialist.

We specialize in comprehensive lighting solutions including:

• General purpose bulbs (1’+, 2’+, 3’+, 4’+, 5’+, 6’+, 8’+)
• BR series (BR20, BR30, BR40) for ambient lighting
• MR series (MR11, MR16) for precise accent illumination
• PAR series (PAR16, PAR20, PAR30, PAR30LN) for directional lighting
• LED Flood lights for outdoor and security applications
• Ceiling and Downlights for architectural lighting

Yes! We prioritize energy-efficient lighting solutions, particularly our extensive LED collection. Our products are designed to provide optimal illumination while reducing energy consumption and maintenance costs.

Consider your application: BR series works well for general ambient lighting, MR bulbs are ideal for accent lighting, PAR bulbs excel in directional applications, and our LED Flood lights are perfect for outdoor spaces. For specific recommendations, feel free to contact our lighting specialists.

We offer two reliable shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx – 10-15 days after dispatch
• Free Shipping: Via EMS for orders over $50 – 15-25 days after dispatch

All orders require 1-2 business days for processing. Our specialists carefully prepare and package each bulb to ensure safe delivery.

Yes! We offer global delivery services to most countries worldwide. However, we currently cannot ship to select remote areas in Asia.

Once your order ships, you’ll receive a confirmation email with tracking information. This allows you to monitor your package’s journey from our facility to your doorstep.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient payments.

Absolutely. We use industry-standard encryption and security measures to protect your payment information. You can shop with confidence knowing your data is safe.

We offer a 15-day return policy from the date you receive your order. If your bulbs arrive damaged or don’t meet your expectations, you can return them for a refund or exchange.

We stand behind every product we deliver. If your bulbs arrive damaged, please contact us immediately at [email protected] and we’ll promptly resolve the issue.

Contact our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the simple return process.